Shipping policy

Shipping, Collection & Delivery Policy

Essex Powder Coating Ltd
Company No. 16983061

The Mayflower, Unit Q, Mill Road
Mayland, Chelmsford, Essex
CM3 6EQ

Phone: 07477 675850
Email: info@epcoating.co.uk

Last updated: 19 September 2026

1. About This Policy

Essex Powder Coating Ltd provides alloy wheel refurbishment, powder coating, wheel repair and related services, as well as the sale of selected physical products including alloy wheels.

Depending on the service or product, fulfilment may take place through:

  • Customer drop-off at our workshop
  • Customer collection from our workshop
  • Vehicle drop-off where agreed
  • Local collection and return by prior arrangement
  • Courier collection or delivery where available and agreed

The available method and any applicable charges will be confirmed before the customer commits to the service or purchase.

2. Workshop Drop-Off

Customers may bring wheels, vehicle parts or other agreed items to our workshop at:

Essex Powder Coating Ltd
The Mayflower, Unit Q, Mill Road
Mayland, Chelmsford, Essex
CM3 6EQ

Where an appointment has been arranged, please arrive at the agreed time.

Our premises have controlled access. On arrival, please contact us on 07477 675850 so that we can provide access where required.

If you need to change your appointment, please contact us as soon as possible. Where possible, we ask for at least 24 hours' notice.

3. Vehicle Drop-Off

Where agreed in advance, customers may leave their vehicle at our premises while wheel refurbishment or related work is carried out.

Any vehicle handling, storage or other applicable charge will be explained before the booking is confirmed.

Customers should remove valuables and unnecessary personal belongings before leaving a vehicle with us.

We will take reasonable care of vehicles while they are in our possession.

4. Collection of Completed Work

We will contact you when your wheels, parts or other items are ready for collection.

Customers should normally collect completed work within the agreed or notified collection period.

Please contact us before travelling if you need to change the agreed collection time.

Payment must normally be completed before or at collection unless another arrangement has been agreed.

5. Service Turnaround Times

Turnaround times depend on factors including:

  • The type of service required
  • The condition of the wheels or components
  • Additional repairs discovered during preparation
  • The required colour or finish
  • Workshop workload
  • Availability of specialist or special-order materials

For a standard set of four alloy wheels, refurbishment will normally take approximately 2 working days, depending on wheel condition and the chosen finish.

This is an estimated turnaround time and is not a guaranteed completion date.

If additional damage or repair work is discovered, or another issue materially affects the expected completion time or price, we will contact you where appropriate.

6. Local Collection & Return

A local collection and return service may be available by prior arrangement.

Availability will depend on factors including:

  • Customer location
  • Distance from our workshop
  • Vehicle or item type
  • Current availability

Any collection or return charge will be confirmed before the service is agreed.

We will not add an undisclosed collection or delivery charge after the customer has committed to the service.

7. Sending Wheels or Components to Us

Where courier collection or delivery to our workshop has been agreed, the applicable arrangements will be explained before collection or dispatch.

Customers sending wheels or components to us are responsible for ensuring that items are packaged securely and appropriately for transportation.

Where we arrange courier collection, we may provide specific packaging requirements before collection.

Poor or insufficient packaging can increase the risk of damage during transportation.

Where practical, we may photograph items when they arrive at our workshop to record their condition.

8. Delivery of Products Purchased From Us

Where physical products are available for purchase through our website and delivery is offered, the applicable delivery method, charge and estimated delivery information will be displayed or communicated before the customer completes the purchase.

For standard UK deliveries, where applicable, carrier transit will normally be approximately 1–3 working days after dispatch.

This transit estimate does not include any separate preparation, refurbishment, powder coating or processing time applicable to the product.

For example, alloy wheels that are being refurbished or powder coated in a customer's chosen colour before dispatch will require preparation time before they are ready to be sent.

Tracking information will be supplied where the selected delivery service includes tracking.

Unless a different delivery period has been agreed with the customer, goods will be delivered in accordance with applicable UK consumer law.

9. Delivery Charges

Delivery or collection charges may vary depending on:

  • Destination
  • Distance
  • Size and weight
  • Number of wheels or items
  • Courier service selected
  • Any special handling requirements

Where shipping is available through the website, the applicable cost will be shown before payment.

Where collection or courier delivery is arranged manually, the price will be agreed with the customer before the service is confirmed.

10. Delivery Addresses

Customers are responsible for providing an accurate and complete delivery address.

Please check your delivery information carefully before completing an order.

If you notice an error, contact us as soon as possible:

Phone: 07477 675850
Email: info@epcoating.co.uk

We cannot guarantee that an address can be changed once an order has been dispatched.

11. Missed or Failed Delivery

If a courier cannot complete delivery because nobody is available to receive the item, an incorrect address has been supplied, or access to the delivery location is not possible, the courier may attempt redelivery, hold the item for collection or return it to us.

Additional delivery costs caused by an incorrect address or another circumstance attributable to the customer may be payable by the customer where reasonable and legally permitted.

12. Lost or Damaged Courier Deliveries

If an item delivered by courier appears to have been lost or damaged in transit, please contact us as soon as possible.

For visible damage, please retain where possible:

  • The original packaging
  • Photographs of the packaging
  • Photographs of the damaged item
  • Any relevant courier documentation

We recommend reporting visible courier damage promptly so that we can investigate the matter with the carrier.

Where Essex Powder Coating Ltd has arranged delivery of goods to a consumer, we remain responsible for the goods during delivery as required by applicable consumer law.

Nothing in this section limits or removes your statutory consumer rights.

13. Delays

Occasionally collection, preparation or delivery may be affected by circumstances outside our reasonable control, including:

  • Courier disruption
  • Severe weather
  • Road disruption
  • Supplier delays
  • Equipment issues
  • Other unexpected circumstances

If we become aware of a significant delay affecting your order or service, we will make reasonable efforts to inform you.

Nothing in this section removes any rights you may have under applicable consumer law where delivery is delayed.

14. Collection-Only Items

Some services or products may be available for workshop collection only.

Where this applies, it will be made clear before the customer commits to the purchase or booking.

Customers should not assume that every service or product displayed on our website is eligible for courier delivery.

15. Returns & Refunds

This policy explains how services and products are dropped off, collected, dispatched and delivered.

Cancellation, return and refund conditions are covered separately in our Refund, Returns & Cancellation Policy.

Nothing in this Shipping, Collection & Delivery Policy affects your statutory consumer rights.

16. Contact Us

For questions about workshop drop-off, collection, courier arrangements or delivery, please contact:

Essex Powder Coating Ltd
Company No. 16983061

The Mayflower, Unit Q, Mill Road
Mayland, Chelmsford, Essex
CM3 6EQ

Phone: 07477 675850
Email: info@epcoating.co.uk