Terms of service

Terms & Conditions

Essex Powder Coating Ltd
Company No. 16983061

The Mayflower, Unit Q, Mill Road
Mayland, Chelmsford, Essex
CM3 6EQ

Email: info@epcoating.co.uk
Phone: 07477 675850

Last updated: 19 September 2026

1. About These Terms

These Terms & Conditions apply to services and products supplied by Essex Powder Coating Ltd through our website, workshop, telephone, email or other agreed booking method.

By placing an order, booking a service, approving a quotation, or leaving wheels, parts or a vehicle with us for agreed work, you agree to these Terms.

Nothing in these Terms affects your statutory consumer rights.

2. Our Services

2.1 Powder Coating

We provide professional powder coating services for suitable items, including:

  • Alloy wheels
  • Automotive components
  • Motorcycle parts
  • Suitable metal components
  • Custom items accepted by us following inspection

The process may include chemical stripping, preparation, blasting, outgassing, primer application where appropriate, powder coating and curing.

Available colours and finishes may vary. Special-order colours or specialist finishes may carry an additional charge.

2.2 Alloy Wheel Refurbishment & Repairs

Depending on the condition and suitability of the wheel, services may include:

  • Alloy wheel refurbishment
  • Wheel preparation
  • Buckle assessment and straightening
  • Crack assessment and welding where appropriate
  • Surface preparation and repair
  • Powder coating
  • Tyre removal and refitting
  • Wheel balancing

All wheels are subject to inspection. We reserve the right to refuse work where we reasonably believe a wheel or component cannot be repaired safely or appropriately.

2.3 Surface Preparation

Depending on the job, preparation may include:

  • Chemical stripping
  • Media or bead blasting
  • Cleaning
  • Surface preparation
  • Outgassing
  • Primer application where appropriate

The exact process used will depend on the material, condition and finish required.

2.4 Tyres, Valves & TPMS Sensors

We can accept wheels with tyres fitted or as bare wheels, depending on the service booked.

Where applicable, our service may include:

  • Tyre removal
  • Valve removal
  • TPMS sensor removal
  • Tyre refitting
  • Wheel balancing

We will take reasonable care when handling tyres, valves and TPMS sensors.

Older, corroded, brittle, seized or previously damaged components may fail during normal removal or refitting. Where replacement parts are required, we will inform you and any additional cost will be agreed before proceeding where reasonably possible.

2.5 Vehicle Drop-Off

Where agreed in advance, customers may leave their vehicle at our premises while wheel or related work is carried out.

Any applicable vehicle handling or storage charge will be explained before the booking is confirmed.

We will take reasonable care of vehicles while they are in our possession.

Customers should remove valuables and unnecessary personal belongings before leaving a vehicle with us.

Where available, loan wheels may be offered for an additional charge. Availability must be confirmed in advance.

2.6 Collection & Delivery

Collection and delivery may be available by prior arrangement.

Any applicable charge will be confirmed before the service is agreed.

Further information is provided in our Shipping, Collection & Delivery Policy.

3. Quotes & Pricing

3.1 Quotations

Unless otherwise stated, quotations are valid for 30 days.

A quotation is based on the information supplied by the customer and the condition that can reasonably be identified before work begins.

3.2 Additional Work

Additional work or charges may become necessary if we discover issues including:

  • Hidden corrosion
  • Previously repaired damage
  • Cracks or structural damage
  • Buckles requiring additional work
  • Seized bolts or fittings
  • Seized or damaged valves
  • Damaged or seized TPMS sensors
  • Additional preparation required after stripping or blasting

Where additional work materially changes the agreed price, we will contact you for approval before proceeding wherever reasonably possible.

3.3 Website Pricing

Prices shown on our website should be read together with the applicable service description, wheel size, quantity, selected options and any additional work required.

The final price may depend on the condition of the wheels or items and any additional work agreed with the customer.

4. Deposits & Payment

4.1 Payment

Unless otherwise agreed, payment is due when completed work is collected or before goods or completed items are dispatched.

4.2 Deposits

A deposit may be required for:

  • Special-order colours
  • Bespoke work
  • Specially ordered materials
  • Other work requiring costs to be committed in advance

Any deposit requirement will be explained before payment is taken.

Where a booking is cancelled, any amount retained will be reasonable and will reflect work carried out, materials ordered or other costs or losses actually incurred, where permitted by law.

4.3 Outstanding Payments

Completed wheels, items or vehicles will not normally be released until amounts properly due for the agreed work have been paid, unless another arrangement has been agreed.

5. Turnaround Times

Typical turnaround times may be provided when a booking is made.

Any turnaround time is an estimate unless we expressly agree otherwise.

Delays may occur because of:

  • Previously hidden damage
  • Additional repairs
  • Preparation requirements
  • Curing requirements
  • Special-order materials
  • Supplier delays
  • Equipment or workshop issues
  • Circumstances outside our reasonable control

If a significant delay occurs, we will make reasonable efforts to inform the customer.

Nothing in this section affects any rights a consumer may have where a service is not completed within an agreed or otherwise reasonable time.

6. Wheel Repairs, Welding & Straightening

All structural repairs are subject to inspection.

Not every wheel can be safely or economically repaired.

Previous repairs, hidden cracks, corrosion or significant structural damage may only become apparent after tyres, coatings, corrosion or contamination have been removed.

If we consider a wheel unsuitable for repair, we will advise the customer before proceeding with further repair work.

Any repair work we undertake will be carried out with reasonable care and skill.

7. Cancellations

7.1 Before Work Begins

If you need to cancel a booking, please contact us as soon as possible.

Where no work has started and no special materials have been ordered, we will normally cancel the booking without charging for work not carried out.

Where we have already incurred reasonable costs specifically for your order, these costs may be taken into account where permitted by law.

7.2 After Work Has Begun

If you request cancellation after work has started, you may be required to pay a reasonable amount for work already completed and costs already incurred, subject to applicable consumer law.

7.3 Online or Distance Bookings

Where UK consumer cancellation rights apply to a service booked online, by telephone or away from our premises, you may have a statutory cancellation period.

If you expressly request that work begins during an applicable cancellation period, you may be required to pay a reasonable amount for services already supplied if you subsequently cancel.

Where a service has been fully performed at your express request and the applicable legal requirements have been satisfied, your statutory right to cancel may end once the service has been fully performed.

Further information is provided in our Refund, Returns & Cancellation Policy.

8. Concerns With Completed Work

If you believe there is a problem with completed work, please contact us as soon as reasonably possible and provide details of the issue.

We may ask for photographs and may need to inspect the wheel, component or other item before determining the cause of the issue and appropriate remedy.

We will assess whether the concern relates to:

  • Our workmanship or coating application
  • A pre-existing defect or condition
  • Damage or deterioration occurring after the item left our possession
  • Another issue outside our control

Where the service has not been provided with reasonable care and skill, we will provide an appropriate remedy in accordance with your statutory rights.

9. Returns & Refunds

Our services frequently involve work carried out specifically on customer-owned wheels, vehicles or components and therefore cannot always be treated in the same way as standard retail goods.

For physical goods purchased through our website, applicable consumer return and refund rights will be honoured in accordance with UK law.

Goods made to the customer's specification or clearly personalised may be exempt from certain change-of-mind cancellation rights where the law provides for such an exemption.

Full information is provided in our Refund, Returns & Cancellation Policy.

10. Customer-Owned Items & Pre-Existing Damage

Customers should tell us about any known:

  • Cracks
  • Buckles
  • Previous repairs or welding
  • Corrosion
  • Tyre damage
  • Valve issues
  • TPMS sensor problems

Some defects may only become visible during stripping, blasting or preparation.

We are not responsible for defects or damage that existed before an item was provided to us unless we cause additional damage through a failure to exercise reasonable care and skill.

11. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded or restricted.

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that are not reasonably foreseeable or for pre-existing defects that we did not cause.

Where you are using our services wholly or mainly as a consumer, we are not responsible for losses relating solely to business activities, such as loss of business profit, revenue, opportunity or business interruption.

12. Storage & Uncollected Items

Customers should collect completed items promptly once notified that the work is ready.

Where items remain uncollected for an extended period, reasonable storage charges may apply after reasonable notice has been provided.

If items remain uncollected despite reasonable attempts to contact the customer, we may take steps permitted by applicable law to recover unpaid charges or deal with uncollected goods.

Appropriate notice will be provided before any action is taken to sell or dispose of customer-owned goods.

13. Website Orders & Product Information

We aim to ensure that descriptions, prices, images and availability shown on our website are accurate.

Colours and finishes may appear differently depending on screen settings, lighting and the underlying item or material. Photographs are therefore intended to provide a reasonable representation rather than guarantee an exact on-screen colour match.

If we discover a material error affecting an order, we will contact the customer and provide appropriate options before proceeding.

We will not knowingly substitute a materially different service or product without the customer's agreement.

14. Privacy & Personal Information

We process personal information in accordance with our Privacy Policy.

Information provided when requesting a quotation, making a booking or placing an order may be used to manage the customer's enquiry, booking, payment, fulfilment and customer service.

Please see our Privacy Policy for further information.

15. Complaints & Contact

We want customers to be satisfied with our work. If you have a question, complaint or concern, please contact us:

Essex Powder Coating Ltd
The Mayflower, Unit Q, Mill Road
Mayland, Chelmsford, Essex
CM3 6EQ

Phone: 07477 675850
Email: info@epcoating.co.uk

We will review concerns fairly and aim to resolve them as promptly as reasonably possible.

16. Changes to These Terms

We may update these Terms from time to time.

The Terms that apply to an order or booking will normally be those in effect when the customer placed that order or booking.

Any updated version will be published on our website with a revised "Last updated" date.

17. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory legal protections and rights available to you under applicable consumer law.

Essex Powder Coating Ltd
Company No. 16983061
The Mayflower, Unit Q, Mill Road, Mayland, Chelmsford, Essex, CM3 6EQ
Phone: 07477 675850
Email: info@epcoating.co.uk